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| Field |
Value |
| Title: | Service innovation activities in e-government initiatives: the Taiwan experience |
| Authors: | Cheng, Li-hung ; Wen, Chao-tung ; Li, Eldon Y. ; Lin, Ta-yi
程麗弘;溫肇東;李有仁;林大溢 |
| Contributors: | 資管系 |
| Keywords: | e-government; service innovation; public service value; ICT; website structure; core benefits; delivery benefits; Taiwan; electronic government; information integration; online transactions; government services; portals; market makers; product-service providers. |
| Date: | 2012-01 |
| Issue Date: | 2014-02-14 14:25:12 (UTC+8) |
| Abstract: | Information and communication technologies (ICT), particularly the internet, can be leveraged to enhance the offerings of e-government initiatives beyond simply providing access to information and services. The adoption of ICT could foster changes in the service concept, delivery system, and client interface of e-government initiatives. There has been relatively little in-depth research about how the internet enables service innovation in the e-government context. The purpose of this study is to explore the innovation activities of e-government initiatives with respect to how two archetypical website structures provide new benefits for citizens/businesses, in the form of either integrated information platforms or full online transactions. In this qualitative study, five projects (2002-2009) from e-government initiatives in Taiwan were analysed. We propose a framework to address the adoption of technologies for innovation activities, particularly MMK-style/PSP-style website structure. The findings show that the application of the framework, regarding the use of the internet, by a government currently employing e-government services is suitable. |
| Relation: | International Journal of Services Technology and Management, 17(1), 54-71 |
| Data Type: | article |
| DOI: | http://dx.doi.org/10.1504/IJSTM.2012.048025 |
| DCField |
Value |
Language |
| dc.contributor (Contributor) | 資管系 | en_US |
| dc.creator (Authors) | Cheng, Li-hung ; Wen, Chao-tung ; Li, Eldon Y. ; Lin, Ta-yi | en_US |
| dc.creator (Authors) | 程麗弘;溫肇東;李有仁;林大溢 | zh_TW |
| dc.date (Date) | 2012-01 | en_US |
| dc.date.accessioned | 2014-02-14 14:25:12 (UTC+8) | - |
| dc.date.available | 2014-02-14 14:25:12 (UTC+8) | - |
| dc.date.issued (Issue Date) | 2014-02-14 14:25:12 (UTC+8) | - |
| dc.identifier.uri (URI) | http://nccur.lib.nccu.edu.tw/handle/140.119/63842 | - |
| dc.description.abstract (Abstract) | Information and communication technologies (ICT), particularly the internet, can be leveraged to enhance the offerings of e-government initiatives beyond simply providing access to information and services. The adoption of ICT could foster changes in the service concept, delivery system, and client interface of e-government initiatives. There has been relatively little in-depth research about how the internet enables service innovation in the e-government context. The purpose of this study is to explore the innovation activities of e-government initiatives with respect to how two archetypical website structures provide new benefits for citizens/businesses, in the form of either integrated information platforms or full online transactions. In this qualitative study, five projects (2002-2009) from e-government initiatives in Taiwan were analysed. We propose a framework to address the adoption of technologies for innovation activities, particularly MMK-style/PSP-style website structure. The findings show that the application of the framework, regarding the use of the internet, by a government currently employing e-government services is suitable. | en_US |
| dc.format.extent | 265028 bytes | - |
| dc.format.mimetype | application/pdf | - |
| dc.language.iso | en_US | - |
| dc.relation (Relation) | International Journal of Services Technology and Management, 17(1), 54-71 | en_US |
| dc.subject (Keywords) | e-government; service innovation; public service value; ICT; website structure; core benefits; delivery benefits; Taiwan; electronic government; information integration; online transactions; government services; portals; market makers; product-service providers. | en_US |
| dc.title (Title) | Service innovation activities in e-government initiatives: the Taiwan experience | en_US |
| dc.type (Data Type) | article | en |
| dc.identifier.doi (DOI) | 10.1504/IJSTM.2012.048025 | en_US |
| dc.doi.uri | http://dx.doi.org/10.1504/IJSTM.2012.048025 | en_US |
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